Glasgow West End

Our friendly, experienced, approachable staff would be delighted to welcome you to the West End Office. We offer a bespoke service encompassing advice on all aspects of selling, purchasing and financial services.

The West End of Glasgow is a much sought after area, appealing to professionals, families and students alike. A cultural kaleidoscope of art galleries, theatres, museums not forgetting the world renowned Kelvingrove Park and the Botanic Gardens providing calming respite from the hustle and bustle.

An eclectic mix of bohemian shops, quality restaurants, bars, cafes and delis cater for the most discerning of tastes.

Well served by public transport the West End has numerous subway stations, and is within easy reach of motorway networks and Glasgow Airport.

  • John Nugent

    (5 Stars)
    12 October, 2019

    I was completely happy with the service Dougal provided. I was buying my first property so naturally I had a few extra questions all of which he was able to answer. He also applied for and secured my mortgage in record time which was particularly helpful in my case.

  • Zhenbo Cao

    (5 Stars)
    10 October, 2019

    Dougal has been managing my mortgages for quite a few years now. He is very knowledgeable about the products on offer. He handles everything so professionally and gets everything done so efficiently. Thank you Dougal!

  • fraser shaw

    (5 Stars)
    8 October, 2019

    I have now been using Dougal to arrange my mortgage for over 14 years now. I would never go anywhere else. Dougal is honest, clear and very informative about all the mortgage options available to me. Brilliant service.

  • Jamie Moore

    (5 Stars)
    5 October, 2019

    All team members at Pacitti Jones were professional, friendly and very easy to deal with. Thanks to Keith and Ross in particular. Property sold within a week and as this was my first time selling a property, Ross kept me updated me throughout the process with very knowledgeable and professional advice. An absolute 5 star quality service. Cant thank Pacitti Jones enough for their help.

  • Karen Little

    (5 Stars)
    23 September, 2019

    Moved into our new house last week; mortgage was arranged by Dougal for both me and my partner and my wee brother (who was buying my old house!). He was professional, efficient, friendly, and clearly knew his stuff. Excellent service; I would definitely recommend.

  • Jackie Brown

    (5 Stars)
    18 September, 2019

    We’ve used Dougal to arrange our mortgage deals for the last few years now and would highly recommend his service. Very helpful and always kept us up to date with the process. Wouldn’t hesitate to use Dougal again in the future!

  • Daniel Hough

    (5 Stars)
    15 September, 2019

    I dealt with Ross in the West End Branch and i have been very pleased with the service provided by him and Pacitti Jones. Very easy to contact when required and made the whole process very easy, especially as this was our first house sale. Would highly recommend and would use again in the future.

  • Jackie Wilson

    (5 Stars)
    2 September, 2019

    Dougal has been managing my mortgage for quite a few years now. I would never consider using anyone else for my mortgage given the incredible service from Dougal. He is so knowledgeable about the products on offer. He handles everything so professionally and gets everything done so efficiently, removing any hassle and making it a very quick and smooth process. I cannot speak highly enough of the excellent and friendly service he delivers. It's second to none. Thanks Dougal!

  • Clive Mckellar

    (5 Stars)
    21 August, 2019

    Superb service from Ross Shaw, 5 Star Service from Ross from the very first meeting, valuation of my property was spot on, more than delighted to pass on a full recommendation for Ross And pacitti Jones, Very professional and friendly service throughout, excellent .

  • Mairi Nelson

    (5 Stars)
    14 August, 2019

    I have used Dougal to help me find my last two mortgage deals. The process has been incredibly simple and has saved me many hours of work. I really value Dougal\'s quick response to questions and full explanation of details. I have already recommended this service to friends - many thanks!

  • Gavin Little

    (5 Stars)
    30 July, 2019

    Dougal was fantastic in supporting and guiding me along with the full mortgage application process. As a first time buyer, I was initially clueless about the application process but Dougal was so helpful and informative throughout making the process as easy and straight forward as possible. I cannot recommend him highly enough! Thank you for your help Dougal!

  • Zara Hill

    (5 Stars)
    23 July, 2019

    Dougal was excellent from start to finish. Made the process of applying and obtaining a mortgage so easy. Was regularly in contact and had our best interest in mind when deciding who to go with. Tracey was recommend by Dougal and was so knowledgeable and helpful when it came to our house purchase. Would highly recommend both.

  • Nicky Sleigh

    (5 Stars)
    22 July, 2019

    Dougal is always very helpful and efficient when we need to update or change our mortgage. He makes the whole process as simple as possible and we have always been really happy with the outcome. I would highly recommend him!

  • Ruth Martin

    (5 Stars)
    10 July, 2019

    I’m really pleased with my decision to trust Pacitti Jones with the sale of my flat. They ensured there was no stress along the way from initial valuation to negotiating the sale. It’s been an enjoyable experience with friendly and very professional staff.

  • Lorraine Hosie

    (5 Stars)
    10 July, 2019

    I'm still to complete my sale but hand on heart Pacitti Jones West End have been brilliant. From day one: my valuation was carried out by the branch manager Keith (others sent me junior valuers), and Keith was also the only agent to follow up my valuation with a phone call. My sale has been handled by Lisa, who has been lovely and super-efficient - even in her run up to Maternity Leave! Pacitti Jones handled the legal stuff for me when I was a buyer last time. and I expect they will be just as efficient in the selling process. I highly recommend this great team.

  • Mireille Eustace

    (5 Stars)
    3 July, 2019

    I highly recommend Dougal for all your mortgage needs. First saw Dougal in 2006 and he was my first port of call when i needed a mortgage again

  • Calum

    (5 Stars)
    10 June, 2019

    Dougal was extremely helpful throughout. He gave great advice on the best mortgage for us and explained the whole process very well

  • CV

    (5 Stars)
    3 May, 2019

    Really excellent service and support from Dougal, who dealt with everything quickly and effectively, achieving the right outcome. This is the second time we've had his help and I'd thoroughly recommend his work to all.

  • Stephanie

    (5 Stars)
    11 April, 2019

    Dougal was extremely professional and helpful throughout the entire process. He took the time to explain everything to me thoroughly, which was really appreciated as I am a first time buyer. He assisted me in obtaining a mortgage in principle prior to my offer being accepted to help put my mind at ease. Thereafter he helped me in applying for and obtaining a mortgage. The process of obtaining a mortgage seemed quite daunting to me but Dougal made it very straight forward, he provided sound advice and always kept me up to date. It was great to work with him.

  • Fiona

    (5 Stars)
    4 April, 2019

    I have used Dougal a number of times over the past 13 years, from helping me as a first time buyer to moving to a family home. Dougal provides a very professional service and explains mortgage options very well hence I have continued to return to him.

  • Viviane

    (5 Stars)
    26 March, 2019

    Dougal provided us with excellent advice and guidance throughout the process of obtaining a mortgage. We met with Dougal before beginning our house hunt and then again once we had successful had an offer accepted. Working with Dougal helped us the whole house buying process from start to finish as first time buyers. He was clear and succinct in the information he provided and answered all of our questions, showing a great level of knowledge and experience.

  • Kevin Murray

    (5 Stars)
    23 March, 2019

    Staff kept me updated frequently, regarding viewings and progress of the sale. The assisted viewings were really handy as I didn't have time to show people around myself.

  • Samantha

    (4 Stars)
    22 March, 2019

    Keith arrived when he said he would and was professional and friendly. Once the house was on the market there was no further contact. Lisa was my primary contact when the property was on the market. She was friendly, provided feedback and always on hand to answer my questions. My only criticism is that once the house was on websites all efforts to sell it were reactive. Other estate agents use Facebook to advertise properties. I'm not aware that you did this or that you contacted potential buyers that had viewed similar properties you had for sale to encourage additional viewings.

  • Kerry Ferguson

    (5 Stars)
    20 March, 2019

    We met Dougal twice - once in advance of buying a new house to discuss various mortgage options, and again and we'd had an offer accepted on a house to apply for our mortgage. Dougal was incredibly professional and also very friendly and approachable. He made the whole process very easy for us, providing us with all of the information and completing all of the necessary paperwork for us. We'd definitely go back to Dougal again.

  • Novacat123

    (5 Stars)
    12 March, 2019

    We used this property to sell our flat and PJ, in particular Lisa, were extremely helpful. After removing the furniture we decided that some work needed doing to the property to spruce it up a bit, however we were selling a property from 300 miles away. Lisa and the team did an excellent job, arranging everything, letting the suppliers in, gathering quotes etc meaning that there was very little needing arranged from our end and this meant that this part was completely stress-free. We were also kept informed of any viewings, feedback from viewers and potential buyers at every step without having to ask. I could not recommend them highly enough. I bought the flat using them over 4 years ago and then sold using them and I would not consider using anyone else.

  • C Ozz

    (4 Stars)
    11 March, 2019

    Lisa was fabulous, always welcoming great communication. If selling with Paccitti Jones westend I would ask for Lisa to be the agent.

  • Alex

    (5 Stars)
    1 March, 2019

    Keith, Lisa and the team worked hard and communicated well with us throughout. Handled viewings well while we were travelling.

  • VP

    (5 Stars)
    25 February, 2019

    Dougal has assisted me with mortgage advice three times now - once back in 2012, again in 2015 and now in 2019. I wouldn't go anywhere else for an independent mortgage broker - he's professional and reliable, and makes the whole process of purchasing property and remortgaging feel like a breeze!

  • Fiona23

    (5 Stars)
    19 February, 2019

    I can't praise Dougal enough, he helped me navigate through my mortgage options and find a great workable deal. His advice has allowed me to explore options I otherwise would not have known about. Great service!

  • Karen R

    (5 Stars)
    19 February, 2019

    I viewed a property on 17th January 2019 and by the 14th February 2019 had the keys. I asked for this to be transacted quickly and Pacitti Jones stepped up to the mark. A big thank you to Tracey Bailey and Nicola-Jane Campbell they were approachable, efficient and above all friendly. They made buying my property so easy. Thank you

  • Gillian

    (5 Stars)
    12 February, 2019

    I was looking to remortgage to a new lender, I had no experience of this and thought this would be quite a daunting task, however Dougal explained the process very clearly and helped me find a better mortgage deal. He was very helpful and provided good impartial advice, I would definitely recommend him.

  • Karen

    (5 Stars)
    31 January, 2019

    Dougal took the stress out of the whole process! He offers a wide range of experience and impartial mortgage advice. Excellent service and really easy to approach with any queries.

  • Catriona

    (5 Stars)
    11 January, 2019

    Dougal has helped me with all of my mortgage applications over the last decade – that's at least two changes of home and several remortgages. I'm always impressed with his expertise and professionalism, he knows his job inside out and has a perspective way beyond what I've experienced with other advisers. He is calm, sensible and makes the process seem easy, giving me the information and reassurance needed to make difficult financial decisions. I recommend Dougal 100% and encourage anyone looking for mortgage advice to get in touch with him.

  • Suzanne Ritchie

    (5 Stars)
    9 January, 2019

    Dougal has assisted my husband and I with our mortgage applications for the past 9 years now. From buying new homes to remortgage applications, his help and advice has been invaluable every time. Dougal helps to make what can be a very stressful time seem effortless. His professionalism and knowledge of the financial sector is second to none and we certainly would not approach anyone else now for help with our financial matters and mortgage applications. Dougal has a lovely, down to earth manner and you just know he will endeavour to seek the right deal for you. I cannot rate Dougal highly enough and would complete recommend his services to others. Thank You! Mr & Mrs Ritchie

  • Lorraine Hosie

    (5 Stars)
    3 January, 2019

    Dougal has now arranged 2 mortgages for me and I can't recommend him enough. Not only a lovely person, he has found me excellent deals both times with no fee. For my remortgage, this was done entirely over email with no need for a face to face meeting, which was brilliantly convenient. I'd recommend Dougal to friends and family in a heartbeat.

  • Mhairi H

    (5 Stars)
    14 December, 2018

    I cannot speak highly enough of the service provided by Dougal for advising on my mortgage. He made the whole process very straight forward and was very prompt in responding to any queries that I had. It was reassuring to have someone advising you who knew what they were talking about, whilst keeping things simple and easily understandable. Aside from returning to Dougal for further advise once my fixed mortgage was coming to an end, I have already recommended his services to colleagues and friends. I have been that impressed by his service that I will continue to do so.

  • Drawg

    (5 Stars)
    6 December, 2018

    We have used dougal's services twice now and he has always been very helpful with finding a great mortgage.

  • JacW

    (5 Stars)
    4 December, 2018

    We first met Dougal in 2016 when we were looking to purchase our first property. Dougal advised us on what our best options were for first time buyers, he was always there to help us when we had queries etc. Our mortgage was up for review 2 years later when we went and met Dougal again, he was very helpful and talked us through the process and why it would benefit us to change mortgages. I would highly recommend Dougal as a mortgage adviser and will continue to use him in the future.

  • Dale

    (5 Stars)
    26 November, 2018

    I've used Dougal Robson five times now for mortgage advice and arranging. I wouldn't go to anyone else! He is totally reliable and goes the extra mile to help you secure your mortgage. On top of his knowledge and experience, Dougal is really kind and personable, he is a pleasure to work with and I recommend him wholeheartedly.

  • Lauren

    (5 Stars)
    19 November, 2018

    Dougal was recommended to us by a friend. As first time buyers, Dougal was incredibly helpful and made the whole process easy to understand and stress-free. He found us the best mortgage deal as well as providing advice on home and life insurance. When we were approaching the end of our fixed term deal, we contacted Dougal who advised us on the best deals and again, made the process very straightforward. We have recommended Dougal to numerous friends.

  • A.Irvine

    (5 Stars)
    26 October, 2018

    Dougal has helped us many times with mortgages and he is so helpful and honest. I would recommend him and have to many people who have also been very happy with his service.

  • L Kelly

    (5 Stars)
    24 October, 2018

    Dougal helped us from day one when we didn't have a clue how much we could get on a mortgage or the process for selling and buying. He put is in touch with the right services and from our first appointment with him the whole process was made very easy. Dougal has now helped us arrange our mortgage and it took the stress away having someone else to deal with it and advise us. Would highly recommend.

  • A Natarajan

    (5 Stars)
    22 October, 2018

    This is the second time we have used the services of Dougal and cannot be happier with his work in finding us a very good deal. As always, a pleasure dealing with him. He is very clear and helpful throughout the process. Cannot thank him enough!

  • Neil McDonald

    (5 Stars)
    19 September, 2018

    Dougal advised my wife and I on our mortgage needs. He is first-class and provided a great, impartial and responsive service that met our needs and gave us a great deal. Dougal has also been a great help when considering options at the end of our initial two-year fixed-term deal. He always effortlessly makes the whole process well informed and ultimately easy, I can't recommend him highly enough.

  • Liane

    (5 Stars)
    14 September, 2018

    Dougal was recommended by a colleague and I would happily recommend him to my own friends. Dougal helped me find a mortgage for my first home and the application itself was a stress-free experience. Everything was explained clearly to me and he worked around a very tight timescale, which I greatly appreciated.

  • Rev. Bryce Calder

    (5 Stars)
    13 September, 2018

    My wife and I visited Dougal to arrange our Mortgage. Dougal provided us with an excellent service. He made everything very clear and understandable. We would definitely recommend Dougal to others.

  • Kirsty

    (5 Stars)
    6 September, 2018

    I have used Dougal a few times over the past 8 years and recommended him to others. He has always been very helpful and given excellent practical advice. He is efficient and easy to deal with and very accommodating. I would highly recommend him to others.

  • Michael

    (5 Stars)
    28 August, 2018

    Dougal came highly recommended from a friend and I would just as happily recommend him to my own friends. Dougal helped me find a mortgage for my first home and he couldn't have made the process more simple. His approachable and relaxed manner took any of the stress away from finding the right mortgage and he was always on hand to review home reports and answer any questions I might have. Appreciated all the support and will definitely work with Dougal again in the future.

  • Heather&Sean

    (5 Stars)
    14 August, 2018

    Dougal Robson provided an excellent service for us when we were thinking about getting a mortgage. He explained everything clearly and it was very enjoyable to deal with him. We successfully got a mortgage which we are happy with and have now moved in to our new house a week ago. I would recommend Dougal's service at PJs to any of my friends & family.


Contact Us

2-6 Havelock Street (off Byres Road)
G11 5JA

0141 334 6444
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Read reviews about Glasgow West End

Lines Open

9.00am - 7.00pm Mon - Fri
10.00am - 4.00pm Sat & Sun

Branch Opening Hours

Monday - Thursday
9.00am - 5.30pm

9.00am - 5.00pm

Closed (20th July Only)