Glasgow West End

Our friendly, experienced, approachable staff would be delighted to welcome you to the West End Office. We offer a bespoke service encompassing advice on all aspects of selling, purchasing and financial services.

The West End of Glasgow is a much sought after area, appealing to professionals, families and students alike. A cultural kaleidoscope of art galleries, theatres, museums not forgetting the world renowned Kelvingrove Park and the Botanic Gardens providing calming respite from the hustle and bustle.

An eclectic mix of bohemian shops, quality restaurants, bars, cafes and delis cater for the most discerning of tastes.

Well served by public transport the West End has numerous subway stations, and is within easy reach of motorway networks and Glasgow Airport.

  • Tracey Bailey

    Conveyancing Negotiator
    Glasgow West End
    Read reviews about Tracey

  • Lisa Johnstone

    Senior Negotiator
    Glasgow West End
    Read reviews about Lisa

  • Rosslyn Lithgow

    Letting Services Manager
    Glasgow West End

  • Maureen McCadden


  • Nicola McCarthy

    Letting Co-ordinator
    Glasgow West End

  • Sharon Middleton

    Administration Manager
    Glasgow West End

  • John O’Malley

    Chief Executive
    Glasgow West End

  • Keith Rarity

    Property Valuation Manager
    Glasgow West End

  • Dougal Robson

    Mortgage Services Manager
    Read reviews about Dougal

  • Ross Shaw

    Letting Co-ordinator

  • Rebecca Waugh

    Trainee Letting Co-ordinator

  • Mhairi H

    (5 Stars)
    14 December, 2018

    I cannot speak highly enough of the service provided by Dougal for advising on my mortgage. He made the whole process very straight forward and was very prompt in responding to any queries that I had. It was reassuring to have someone advising you who knew what they were talking about, whilst keeping things simple and easily understandable. Aside from returning to Dougal for further advise once my fixed mortgage was coming to an end, I have already recommended his services to colleagues and friends. I have been that impressed by his service that I will continue to do so.

  • Drawg

    (5 Stars)
    6 December, 2018

    We have used dougal's services twice now and he has always been very helpful with finding a great mortgage.

  • JacW

    (5 Stars)
    4 December, 2018

    We first met Dougal in 2016 when we were looking to purchase our first property. Dougal advised us on what our best options were for first time buyers, he was always there to help us when we had queries etc. Our mortgage was up for review 2 years later when we went and met Dougal again, he was very helpful and talked us through the process and why it would benefit us to change mortgages. I would highly recommend Dougal as a mortgage adviser and will continue to use him in the future.

  • Dale

    (5 Stars)
    26 November, 2018

    I've used Dougal Robson five times now for mortgage advice and arranging. I wouldn't go to anyone else! He is totally reliable and goes the extra mile to help you secure your mortgage. On top of his knowledge and experience, Dougal is really kind and personable, he is a pleasure to work with and I recommend him wholeheartedly.

  • Lauren

    (5 Stars)
    19 November, 2018

    Dougal was recommended to us by a friend. As first time buyers, Dougal was incredibly helpful and made the whole process easy to understand and stress-free. He found us the best mortgage deal as well as providing advice on home and life insurance. When we were approaching the end of our fixed term deal, we contacted Dougal who advised us on the best deals and again, made the process very straightforward. We have recommended Dougal to numerous friends.

  • A.Irvine

    (5 Stars)
    26 October, 2018

    Dougal has helped us many times with mortgages and he is so helpful and honest. I would recommend him and have to many people who have also been very happy with his service.

  • L Kelly

    (5 Stars)
    24 October, 2018

    Dougal helped us from day one when we didn't have a clue how much we could get on a mortgage or the process for selling and buying. He put is in touch with the right services and from our first appointment with him the whole process was made very easy. Dougal has now helped us arrange our mortgage and it took the stress away having someone else to deal with it and advise us. Would highly recommend.

  • A Natarajan

    (5 Stars)
    22 October, 2018

    This is the second time we have used the services of Dougal and cannot be happier with his work in finding us a very good deal. As always, a pleasure dealing with him. He is very clear and helpful throughout the process. Cannot thank him enough!

  • Neil McDonald

    (5 Stars)
    19 September, 2018

    Dougal advised my wife and I on our mortgage needs. He is first-class and provided a great, impartial and responsive service that met our needs and gave us a great deal. Dougal has also been a great help when considering options at the end of our initial two-year fixed-term deal. He always effortlessly makes the whole process well informed and ultimately easy, I can't recommend him highly enough.

  • Liane

    (5 Stars)
    14 September, 2018

    Dougal was recommended by a colleague and I would happily recommend him to my own friends. Dougal helped me find a mortgage for my first home and the application itself was a stress-free experience. Everything was explained clearly to me and he worked around a very tight timescale, which I greatly appreciated.

  • Rev. Bryce Calder

    (5 Stars)
    13 September, 2018

    My wife and I visited Dougal to arrange our Mortgage. Dougal provided us with an excellent service. He made everything very clear and understandable. We would definitely recommend Dougal to others.

  • Kirsty

    (5 Stars)
    6 September, 2018

    I have used Dougal a few times over the past 8 years and recommended him to others. He has always been very helpful and given excellent practical advice. He is efficient and easy to deal with and very accommodating. I would highly recommend him to others.

  • Michael

    (5 Stars)
    28 August, 2018

    Dougal came highly recommended from a friend and I would just as happily recommend him to my own friends. Dougal helped me find a mortgage for my first home and he couldn't have made the process more simple. His approachable and relaxed manner took any of the stress away from finding the right mortgage and he was always on hand to review home reports and answer any questions I might have. Appreciated all the support and will definitely work with Dougal again in the future.

  • Heather&Sean

    (5 Stars)
    14 August, 2018

    Dougal Robson provided an excellent service for us when we were thinking about getting a mortgage. He explained everything clearly and it was very enjoyable to deal with him. We successfully got a mortgage which we are happy with and have now moved in to our new house a week ago. I would recommend Dougal's service at PJs to any of my friends & family.

  • J&C

    (5 Stars)
    8 August, 2018

    Keith and Lisa were our main contacts who dealt professionally, efficiently and very successfully with selling our home. We were pleased to accept an offer only one week after our property went up for sale, with numerous viewers in that time. Very pleasant to work with as well.

  • Graeme Anderson

    (5 Stars)
    7 August, 2018

    Dougal got us out of a hole. Having seen a property we really liked, three separate calls to nationwide resulted in the same deadpan "computer says no" result. Dougal applied logic and his experience - the end result was we got the house we really wanted despite being worried it would be unattainable.

  • Ms Kaur

    (5 Stars)
    24 July, 2018

    Service has been great since the day I shook Keith's hand. Was kept well informed daily by Lisa and she answered all my queries efficiently. Definitely recommend Pacitti Jones. Thanks.

  • Emily

    (5 Stars)
    6 July, 2018

    Dougal was very friendly and helpful, and was able to find the right mortgage for us. He met with us promptly, kept us informed of what was going on, and was able to answer all our questions. We'll definitely recommend him to friends.

  • P_Lovatt

    (5 Stars)
    25 June, 2018

    We can't recommend Dougal highly enough! Dougal has helped us organise our mortgage four times over the last twelve years. He is very reliable and extremely well organised - not only has he sorted out the practicalities, but he has also provided excellent advice regarding all aspects of the financial side of purchasing our properties. He's also a lovely person to deal with which definitely helps make the whole process less stressful!

  • JohnD

    (5 Stars)
    16 June, 2018

    A copy book sale. The best price and a problem free process. The staff were all very helpful and efficient.

  • Craig

    (5 Stars)
    14 June, 2018

    Excellent service, sorted out original mortgage and then a review same day with no issues, very clear & concise and easy to deal with.

  • Quan

    (5 Stars)
    31 May, 2018

    Both Tracey and Dougal are the really nice people. They made lots of efforts to help me to buy my house.

  • Jo

    (5 Stars)
    30 May, 2018

    Both Tracey and Dougal have been incredibly helpful in assisting me to buy my property. Patient, communicative and friendly. Highly recommend PJ to anyone.

  • G Anderson

    (5 Stars)
    3 May, 2018

    Attentive service received from Lisa. Good level of communication maintained throughout. Also good communication between PJ staff ensured there was continuity in service from the whole office.

  • Caroline

    (5 Stars)
    7 April, 2018

    Dougal could not have been more helpful as we had a tricky Mortgage to sort. Nothing was a problem and his knowledge of the mortgage market was excellent as was his advice.

  • Joyce

    (5 Stars)
    14 March, 2018

    Always nice and friendly but professional and attentive too and informative, it was a very pleasant experience for us to deal with Pacitti Jones.

  • Ecstatic Bearsden

    (5 Stars)
    16 February, 2018

    It was with fear and trepidation we entered the selling market. We needn't have worried. We were in safe hands. Lisa guided us with great patience and diligence explaining the whole process step by step. Our house was sold within three weeks. We couldn't have asked for better.

  • Neil M

    (5 Stars)
    3 February, 2018

    I've just bought my first flat and the whole team at Pacitti Jones were fantastic from beginning to end! Particular thanks go to Tracey for her advice during the offers process, Dougal for his guidance on choosing a mortgage and John for overseeing the conveyancing. Highly recommended!

  • Tom and Jean Kidd

    (5 Stars)
    31 January, 2018

    This is the 2nd time we've used pacitti Jones , We've sold over 8homes and never had as great service as with this company.We don't hesitate to recommend this company! And would advise anybody to use them. Professional and personal is the words we would use! Tommy and Jean kidd

  • Sara

    (5 Stars)
    26 January, 2018

    Excellent professional and friendly service from Lynnette Muldoon. We trusted Lynnette as she was reliable and trustworthy and she did a great job for us.

  • noname

    (5 Stars)
    9 December, 2017

    Extremely knowledgeable about the local market and predicted the prices that would be achieved at closing dates with unerring accuracy. Excellent communication throughout - we always felt like Tracey had time to talk through things with us, and she returned calls very promptly. Always cheerful and encouraging, we had every confidence we were in good hands throughout. When we finally found the right property Tracey's brutal negotiating skills ensured we achieved a fantastic price.

  • Sonia

    (5 Stars)
    24 November, 2017

    Pacitti Jones have been incredibly helpful and efficient throughout the entire sales and purchasing process. Lisa and Tracey were both excellent at keeping us updated with what was happening and were honest and transparent at every step of the process. The local knowledge of the entire team, including Keith and Nula, was really valuable and we felt safe and confident with the team throughout. Thanks!

  • S

    (5 Stars)
    14 November, 2017

    I would wholeheartedly recommend using this company for your estate agency needs. Tracey and Lisa could not have been more helpful. They were completely dedicated, organised and communicative throughout. ( I would like to make it clear that this 5 star review is only for the service that I received from the estate agents. I would not give Pacitti Jones conveyancers/solicitors the same rating.)

  • Emma

    (5 Stars)
    20 October, 2017

    It took a while for our house to sell due to the market not being great but Lisa was absolutely great the whole way through. She advised us and helped with all questions and did everything she could to help us get our sale. Thank you Lisa.

  • Chris

    (5 Stars)
    29 September, 2017

    The agent was really pro-active and kept me abreast of any developments with regards viewings and scheduling keeping me informed along the way. The agent also offered great advice with regards setting the offers over price and when I should put the flat to a close. Even before I had received any offers, I was already recommending Pacitti-Jones to people.

  • John McDougall

    (5 Stars)
    4 September, 2017

    As estate agents, Pacitti Jones were excellent, giving us clear advice from the beginning, always answering our queries and keeping us up to date on the progress of the sale.

  • Ann

    (5 Stars)
    9 August, 2017

    Very pleasant, helpful and reliable person to deal with. I was kept informed of progress regularly. The photographer was also very pleasant to deal with.

  • Paul Andrew

    (5 Stars)
    9 August, 2017

    Very helpful and informative staff. Good service at competitive prices. Would recommend this estate agent to anyone. Were able to maximise the value of my property.

  • Anne a happy customer

    (5 Stars)
    14 July, 2017

    Lisa and her team kept me up to date with all information,marketed my property exelently,very pleasant and experienced staff,customer service was first class

  • Rona

    (5 Stars)
    12 July, 2017

    I found Lisa and Lynette very helpful and efficient. They kept us up to date and always made themselves available to discuss any queries.

  • Alex

    (5 Stars)
    1 July, 2017

    My experience with Pacitti Jones was very positive. I obtained quotes and valuations from other agents but decided to go with pacitti jones as they had recent experience if selling in the area, advertised on all the relevant websites rather than just some. Keith Rarity visited our property and provided a favourable valuation and a stepped fee structure was proposed which i felt gavr the agent incentive to achieve a higher sale price. The final sale price exceeded the home report value by 10k, which was perhaps to be expected in such a buoyant market but nonetheless Lisa and occasionally Susan dealt with all aspects of our sale admirably. Viewings were very efficiently co-ordinated to our preferences and communication was frequent and reassuring. We had over a dozen viewings and 5 official notes of interest before announcing a closing date in a matter of days.

  • Excellent service

    (5 Stars)
    6 June, 2017

    Excellent service from start to finish. Lisa provided clear guidance and advice on the sale and was extremely responsive at all times. Advice regarding the pricing of the property was valued and we were delighted to sell the property within a week.

  • Ron bernard

    (5 Stars)
    25 May, 2017

    I found Lisa to be very professional and friendly in her approach to all aspect of the house sale She listened to my requests and gave me advise when required in a very professional way I could not have a better experience all stress was taken away and everything was acted upon with my interests in mind A great jog done Ron Bernard thanks

  • P Duffy

    (5 Stars)
    4 May, 2017

    Lynette, Jamie and Keith made selling easy. Very professional and helpful. From the start we were guided on how to present the flat and how to set the offers over price. A lot of interest was generated and we achieved a good price. If I ever needed to buy or sell in Glasgow I would go back to Pacitti Jones.

  • Angela Sharkey

    (4 Stars)
    22 April, 2017

    Lisa was extremely prompt on the follow up with myself and the potential buyers. I personally found Lisa to be friendly, helpful, polite and professional. Margaret in the West end office is also lovely to deal with, very helpful and professional.

  • Dane

    (5 Stars)
    28 March, 2017

    Fantastic service from Lynette and Jamie. Selling a house can be stressful and the team took that away. Regular updates and great advice combined with a professional, efficient and experienced service. Thanks for making it easy guys :=)

  • Marie McGovern

    (5 Stars)
    21 March, 2017

    Pacitti Jones not only provided an incredibly efficient and friendly service, but they secured a fantastic price for my property. They were on hand to advice and guide me through the whole process, and provided the best customer service I have ever received from any estate agent. I cannot recommend Pacitti Jones enough and would now not use anyone else when buying or selling in the West end of Glasgow.

  • Seller in Glasgow West End

    (4 Stars)
    17 March, 2017

    Overall, fantastic service - Lisa in particular did a superb job and her speed of response with all aspects of the process was excellent. She was great at keeping me informed at every stage. I also received positive feedback on Lisa personally from one of the viewers. Perhaps once or twice at the very beginning of the process I had to chase for one or two pieces of paperwork, but from then on the service was excellent. As I say, overall a fantastic service.

  • Highly professional service & fantastic value

    (5 Stars)
    13 March, 2017

    I recently sold my flat in Glasgow West End. The process from start to finish was professionally handled by Pacitti Jones. The deadlines set by the agent themself were always met. My property was on the market within a week of my valuation meeting with Jamie. I was kept fully updated from the moment the property hit the market to point of sale, which, in fact, was one week later! Pacitti Jones secured 7 viewings within this time and I was provided with feedback consistently one day after each viewing. As mentioned, I was impressed with everyone's professionalism and I would 100% recommend Pacitti Jones to anybody thinking of selling and I will certainly use them again myself in the future. On top of their professional service, Pacitti Jones offered me the most competitive fee package out of all of the agents I met with and the service was fantastic value for money. Thanks to everyone who was involved in the speedy sale of my property.


Contact Us

6 Havelock Street, West End, G11 5JA

0141 334 6444
Follow us on Facebook

Read reviews about Glasgow West End

Lines Open

9.00am - 7.00pm Mon - Fri
10.00am - 4.00pm Sat & Sun

Branch Opening Hours

Monday - Thursday
9.00am - 5.30pm

9.00am - 5.00pm

10.00am - 4.00pm