Glasgow West End

Our friendly, experienced, approachable staff would be delighted to welcome you to the West End Office. We offer a bespoke service encompassing advice on all aspects of selling, purchasing and financial services.

The West End of Glasgow is a much sought after area, appealing to professionals, families and students alike. A cultural kaleidoscope of art galleries, theatres, museums not forgetting the world renowned Kelvingrove Park and the Botanic Gardens providing calming respite from the hustle and bustle.

An eclectic mix of bohemian shops, quality restaurants, bars, cafes and delis cater for the most discerning of tastes.

Well served by public transport the West End has numerous subway stations, and is within easy reach of motorway networks and Glasgow Airport.

  • Stephanie

    (5 Stars)
    11 April, 2019

    Dougal was extremely professional and helpful throughout the entire process. He took the time to explain everything to me thoroughly, which was really appreciated as I am a first time buyer. He assisted me in obtaining a mortgage in principle prior to my offer being accepted to help put my mind at ease. Thereafter he helped me in applying for and obtaining a mortgage. The process of obtaining a mortgage seemed quite daunting to me but Dougal made it very straight forward, he provided sound advice and always kept me up to date. It was great to work with him.

  • Fiona

    (5 Stars)
    4 April, 2019

    I have used Dougal a number of times over the past 13 years, from helping me as a first time buyer to moving to a family home. Dougal provides a very professional service and explains mortgage options very well hence I have continued to return to him.

  • Viviane

    (5 Stars)
    26 March, 2019

    Dougal provided us with excellent advice and guidance throughout the process of obtaining a mortgage. We met with Dougal before beginning our house hunt and then again once we had successful had an offer accepted. Working with Dougal helped us the whole house buying process from start to finish as first time buyers. He was clear and succinct in the information he provided and answered all of our questions, showing a great level of knowledge and experience.

  • Kevin Murray

    (5 Stars)
    23 March, 2019

    Staff kept me updated frequently, regarding viewings and progress of the sale. The assisted viewings were really handy as I didn't have time to show people around myself.

  • Samantha

    (4 Stars)
    22 March, 2019

    Keith arrived when he said he would and was professional and friendly. Once the house was on the market there was no further contact. Lisa was my primary contact when the property was on the market. She was friendly, provided feedback and always on hand to answer my questions. My only criticism is that once the house was on websites all efforts to sell it were reactive. Other estate agents use Facebook to advertise properties. I'm not aware that you did this or that you contacted potential buyers that had viewed similar properties you had for sale to encourage additional viewings.

  • Kerry Ferguson

    (5 Stars)
    20 March, 2019

    We met Dougal twice - once in advance of buying a new house to discuss various mortgage options, and again and we'd had an offer accepted on a house to apply for our mortgage. Dougal was incredibly professional and also very friendly and approachable. He made the whole process very easy for us, providing us with all of the information and completing all of the necessary paperwork for us. We'd definitely go back to Dougal again.

  • Novacat123

    (5 Stars)
    12 March, 2019

    We used this property to sell our flat and PJ, in particular Lisa, were extremely helpful. After removing the furniture we decided that some work needed doing to the property to spruce it up a bit, however we were selling a property from 300 miles away. Lisa and the team did an excellent job, arranging everything, letting the suppliers in, gathering quotes etc meaning that there was very little needing arranged from our end and this meant that this part was completely stress-free. We were also kept informed of any viewings, feedback from viewers and potential buyers at every step without having to ask. I could not recommend them highly enough. I bought the flat using them over 4 years ago and then sold using them and I would not consider using anyone else.

  • C Ozz

    (4 Stars)
    11 March, 2019

    Lisa was fabulous, always welcoming great communication. If selling with Paccitti Jones westend I would ask for Lisa to be the agent.

  • Alex

    (5 Stars)
    1 March, 2019

    Keith, Lisa and the team worked hard and communicated well with us throughout. Handled viewings well while we were travelling.

  • VP

    (5 Stars)
    25 February, 2019

    Dougal has assisted me with mortgage advice three times now - once back in 2012, again in 2015 and now in 2019. I wouldn't go anywhere else for an independent mortgage broker - he's professional and reliable, and makes the whole process of purchasing property and remortgaging feel like a breeze!

  • Fiona23

    (5 Stars)
    19 February, 2019

    I can't praise Dougal enough, he helped me navigate through my mortgage options and find a great workable deal. His advice has allowed me to explore options I otherwise would not have known about. Great service!

  • Karen R

    (5 Stars)
    19 February, 2019

    I viewed a property on 17th January 2019 and by the 14th February 2019 had the keys. I asked for this to be transacted quickly and Pacitti Jones stepped up to the mark. A big thank you to Tracey Bailey and Nicola-Jane Campbell they were approachable, efficient and above all friendly. They made buying my property so easy. Thank you

  • Gillian

    (5 Stars)
    12 February, 2019

    I was looking to remortgage to a new lender, I had no experience of this and thought this would be quite a daunting task, however Dougal explained the process very clearly and helped me find a better mortgage deal. He was very helpful and provided good impartial advice, I would definitely recommend him.

  • Karen

    (5 Stars)
    31 January, 2019

    Dougal took the stress out of the whole process! He offers a wide range of experience and impartial mortgage advice. Excellent service and really easy to approach with any queries.

  • Catriona

    (5 Stars)
    11 January, 2019

    Dougal has helped me with all of my mortgage applications over the last decade – that's at least two changes of home and several remortgages. I'm always impressed with his expertise and professionalism, he knows his job inside out and has a perspective way beyond what I've experienced with other advisers. He is calm, sensible and makes the process seem easy, giving me the information and reassurance needed to make difficult financial decisions. I recommend Dougal 100% and encourage anyone looking for mortgage advice to get in touch with him.

  • Suzanne Ritchie

    (5 Stars)
    9 January, 2019

    Dougal has assisted my husband and I with our mortgage applications for the past 9 years now. From buying new homes to remortgage applications, his help and advice has been invaluable every time. Dougal helps to make what can be a very stressful time seem effortless. His professionalism and knowledge of the financial sector is second to none and we certainly would not approach anyone else now for help with our financial matters and mortgage applications. Dougal has a lovely, down to earth manner and you just know he will endeavour to seek the right deal for you. I cannot rate Dougal highly enough and would complete recommend his services to others. Thank You! Mr & Mrs Ritchie

  • Lorraine Hosie

    (5 Stars)
    3 January, 2019

    Dougal has now arranged 2 mortgages for me and I can't recommend him enough. Not only a lovely person, he has found me excellent deals both times with no fee. For my remortgage, this was done entirely over email with no need for a face to face meeting, which was brilliantly convenient. I'd recommend Dougal to friends and family in a heartbeat.

  • Mhairi H

    (5 Stars)
    14 December, 2018

    I cannot speak highly enough of the service provided by Dougal for advising on my mortgage. He made the whole process very straight forward and was very prompt in responding to any queries that I had. It was reassuring to have someone advising you who knew what they were talking about, whilst keeping things simple and easily understandable. Aside from returning to Dougal for further advise once my fixed mortgage was coming to an end, I have already recommended his services to colleagues and friends. I have been that impressed by his service that I will continue to do so.

  • Drawg

    (5 Stars)
    6 December, 2018

    We have used dougal's services twice now and he has always been very helpful with finding a great mortgage.

  • JacW

    (5 Stars)
    4 December, 2018

    We first met Dougal in 2016 when we were looking to purchase our first property. Dougal advised us on what our best options were for first time buyers, he was always there to help us when we had queries etc. Our mortgage was up for review 2 years later when we went and met Dougal again, he was very helpful and talked us through the process and why it would benefit us to change mortgages. I would highly recommend Dougal as a mortgage adviser and will continue to use him in the future.

  • Dale

    (5 Stars)
    26 November, 2018

    I've used Dougal Robson five times now for mortgage advice and arranging. I wouldn't go to anyone else! He is totally reliable and goes the extra mile to help you secure your mortgage. On top of his knowledge and experience, Dougal is really kind and personable, he is a pleasure to work with and I recommend him wholeheartedly.

  • Lauren

    (5 Stars)
    19 November, 2018

    Dougal was recommended to us by a friend. As first time buyers, Dougal was incredibly helpful and made the whole process easy to understand and stress-free. He found us the best mortgage deal as well as providing advice on home and life insurance. When we were approaching the end of our fixed term deal, we contacted Dougal who advised us on the best deals and again, made the process very straightforward. We have recommended Dougal to numerous friends.

  • A.Irvine

    (5 Stars)
    26 October, 2018

    Dougal has helped us many times with mortgages and he is so helpful and honest. I would recommend him and have to many people who have also been very happy with his service.

  • L Kelly

    (5 Stars)
    24 October, 2018

    Dougal helped us from day one when we didn't have a clue how much we could get on a mortgage or the process for selling and buying. He put is in touch with the right services and from our first appointment with him the whole process was made very easy. Dougal has now helped us arrange our mortgage and it took the stress away having someone else to deal with it and advise us. Would highly recommend.

  • A Natarajan

    (5 Stars)
    22 October, 2018

    This is the second time we have used the services of Dougal and cannot be happier with his work in finding us a very good deal. As always, a pleasure dealing with him. He is very clear and helpful throughout the process. Cannot thank him enough!

  • Neil McDonald

    (5 Stars)
    19 September, 2018

    Dougal advised my wife and I on our mortgage needs. He is first-class and provided a great, impartial and responsive service that met our needs and gave us a great deal. Dougal has also been a great help when considering options at the end of our initial two-year fixed-term deal. He always effortlessly makes the whole process well informed and ultimately easy, I can't recommend him highly enough.

  • Liane

    (5 Stars)
    14 September, 2018

    Dougal was recommended by a colleague and I would happily recommend him to my own friends. Dougal helped me find a mortgage for my first home and the application itself was a stress-free experience. Everything was explained clearly to me and he worked around a very tight timescale, which I greatly appreciated.

  • Rev. Bryce Calder

    (5 Stars)
    13 September, 2018

    My wife and I visited Dougal to arrange our Mortgage. Dougal provided us with an excellent service. He made everything very clear and understandable. We would definitely recommend Dougal to others.

  • Kirsty

    (5 Stars)
    6 September, 2018

    I have used Dougal a few times over the past 8 years and recommended him to others. He has always been very helpful and given excellent practical advice. He is efficient and easy to deal with and very accommodating. I would highly recommend him to others.

  • Michael

    (5 Stars)
    28 August, 2018

    Dougal came highly recommended from a friend and I would just as happily recommend him to my own friends. Dougal helped me find a mortgage for my first home and he couldn't have made the process more simple. His approachable and relaxed manner took any of the stress away from finding the right mortgage and he was always on hand to review home reports and answer any questions I might have. Appreciated all the support and will definitely work with Dougal again in the future.

  • Heather&Sean

    (5 Stars)
    14 August, 2018

    Dougal Robson provided an excellent service for us when we were thinking about getting a mortgage. He explained everything clearly and it was very enjoyable to deal with him. We successfully got a mortgage which we are happy with and have now moved in to our new house a week ago. I would recommend Dougal's service at PJs to any of my friends & family.

  • J&C

    (5 Stars)
    8 August, 2018

    Keith and Lisa were our main contacts who dealt professionally, efficiently and very successfully with selling our home. We were pleased to accept an offer only one week after our property went up for sale, with numerous viewers in that time. Very pleasant to work with as well.

  • Graeme Anderson

    (5 Stars)
    7 August, 2018

    Dougal got us out of a hole. Having seen a property we really liked, three separate calls to nationwide resulted in the same deadpan "computer says no" result. Dougal applied logic and his experience - the end result was we got the house we really wanted despite being worried it would be unattainable.

  • Ms Kaur

    (5 Stars)
    24 July, 2018

    Service has been great since the day I shook Keith's hand. Was kept well informed daily by Lisa and she answered all my queries efficiently. Definitely recommend Pacitti Jones. Thanks.

  • Emily

    (5 Stars)
    6 July, 2018

    Dougal was very friendly and helpful, and was able to find the right mortgage for us. He met with us promptly, kept us informed of what was going on, and was able to answer all our questions. We'll definitely recommend him to friends.

  • P_Lovatt

    (5 Stars)
    25 June, 2018

    We can't recommend Dougal highly enough! Dougal has helped us organise our mortgage four times over the last twelve years. He is very reliable and extremely well organised - not only has he sorted out the practicalities, but he has also provided excellent advice regarding all aspects of the financial side of purchasing our properties. He's also a lovely person to deal with which definitely helps make the whole process less stressful!

  • JohnD

    (5 Stars)
    16 June, 2018

    A copy book sale. The best price and a problem free process. The staff were all very helpful and efficient.

  • Craig

    (5 Stars)
    14 June, 2018

    Excellent service, sorted out original mortgage and then a review same day with no issues, very clear & concise and easy to deal with.

  • Quan

    (5 Stars)
    31 May, 2018

    Both Tracey and Dougal are the really nice people. They made lots of efforts to help me to buy my house.

  • Jo

    (5 Stars)
    30 May, 2018

    Both Tracey and Dougal have been incredibly helpful in assisting me to buy my property. Patient, communicative and friendly. Highly recommend PJ to anyone.

  • G Anderson

    (5 Stars)
    3 May, 2018

    Attentive service received from Lisa. Good level of communication maintained throughout. Also good communication between PJ staff ensured there was continuity in service from the whole office.

  • Caroline

    (5 Stars)
    7 April, 2018

    Dougal could not have been more helpful as we had a tricky Mortgage to sort. Nothing was a problem and his knowledge of the mortgage market was excellent as was his advice.

  • Joyce

    (5 Stars)
    14 March, 2018

    Always nice and friendly but professional and attentive too and informative, it was a very pleasant experience for us to deal with Pacitti Jones.

  • Ecstatic Bearsden

    (5 Stars)
    16 February, 2018

    It was with fear and trepidation we entered the selling market. We needn't have worried. We were in safe hands. Lisa guided us with great patience and diligence explaining the whole process step by step. Our house was sold within three weeks. We couldn't have asked for better.

  • Neil M

    (5 Stars)
    3 February, 2018

    I've just bought my first flat and the whole team at Pacitti Jones were fantastic from beginning to end! Particular thanks go to Tracey for her advice during the offers process, Dougal for his guidance on choosing a mortgage and John for overseeing the conveyancing. Highly recommended!

  • Tom and Jean Kidd

    (5 Stars)
    31 January, 2018

    This is the 2nd time we've used pacitti Jones , We've sold over 8homes and never had as great service as with this company.We don't hesitate to recommend this company! And would advise anybody to use them. Professional and personal is the words we would use! Tommy and Jean kidd

  • Sara

    (5 Stars)
    26 January, 2018

    Excellent professional and friendly service from Lynnette Muldoon. We trusted Lynnette as she was reliable and trustworthy and she did a great job for us.

  • noname

    (5 Stars)
    9 December, 2017

    Extremely knowledgeable about the local market and predicted the prices that would be achieved at closing dates with unerring accuracy. Excellent communication throughout - we always felt like Tracey had time to talk through things with us, and she returned calls very promptly. Always cheerful and encouraging, we had every confidence we were in good hands throughout. When we finally found the right property Tracey's brutal negotiating skills ensured we achieved a fantastic price.

  • Sonia

    (5 Stars)
    24 November, 2017

    Pacitti Jones have been incredibly helpful and efficient throughout the entire sales and purchasing process. Lisa and Tracey were both excellent at keeping us updated with what was happening and were honest and transparent at every step of the process. The local knowledge of the entire team, including Keith and Nula, was really valuable and we felt safe and confident with the team throughout. Thanks!

  • S

    (5 Stars)
    14 November, 2017

    I would wholeheartedly recommend using this company for your estate agency needs. Tracey and Lisa could not have been more helpful. They were completely dedicated, organised and communicative throughout. ( I would like to make it clear that this 5 star review is only for the service that I received from the estate agents. I would not give Pacitti Jones conveyancers/solicitors the same rating.)

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Contact Us

2-6 Havelock Street (off Byres Road)
Partick
G11 5JA

0141 334 6444
westend@pjglasgow.co.uk
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Lines Open

9.00am - 7.00pm Mon - Fri
10.00am - 4.00pm Sat & Sun

Branch Opening Hours

Monday - Thursday
9.00am - 5.30pm

Friday
9.00am - 5.00pm

Saturday
10.00am - 4.00pm