Glasgow West End

Our friendly, experienced, approachable staff would be delighted to welcome you to the West End Office. We offer a bespoke service encompassing advice on all aspects of selling, purchasing and financial services.

The West End of Glasgow is a much sought after area, appealing to professionals, families and students alike. A cultural kaleidoscope of art galleries, theatres, museums not forgetting the world renowned Kelvingrove Park and the Botanic Gardens providing calming respite from the hustle and bustle.

An eclectic mix of bohemian shops, quality restaurants, bars, cafes and delis cater for the most discerning of tastes.

Well served by public transport the West End has numerous subway stations, and is within easy reach of motorway networks and Glasgow Airport.

  • Stuart

    (5 Stars)
    20 February, 2020

    Onpreeya did a fantastic job keeping us updated and organising viewings in windows that suited us. Would highly recommend her to others interested in selling their properties.

  • Lee Grant

    (5 Stars)
    20 February, 2020

    Excellent communication - kept informed of the sales progress at every stage. Sound advice provided - having never sold a property before I was unsure how to handle competing bidders. Onpreeya, guided me through this process to achieve the maximum sales price. What could have been a stressful experience was made simple thanks to the professionalism of Onpreeya. I Highly recommend her

  • Julie Buchanan

    (5 Stars)
    20 February, 2020

    Great service provided by Keith and Ross. Ross was very thorough and professional throughout. Would definitely use Pacitti Jones in the future.

  • Airlie Hunter

    (5 Stars)
    17 February, 2020

    Throughout Letting and now selling Ross has been patient,efficient approachable and professional. I have been confident and happy dealing with Ross in various matters. Will also add in thanks to Keith Rarity for his knowledge, help and advice over the years.

  • John McLafferty

    (5 Stars)
    3 February, 2020

    Great customer service from Pacitti Jones as always! It was a pleasure dealing with Onpreeya while I sold my property recently. Very efficient, professional and friendly service. Excellent communication throughout the process and we managed to sell the property really quickly!

  • John Bradley

    (5 Stars)
    3 February, 2020

    Excellent service. Kept updated throughout the process and very quick to respond to any questions. Very happy with level of service.

  • Anne Thubron

    (5 Stars)
    24 January, 2020

    I have found everyone at Pacitti Jones to be very professional, helpful and friendly throughout every stage of our flat sale. Everything has been positive but I will highlight a few examples: Access to the online portal to keep up to date with viewings, feedback and offers. Viewings conducted for us as we are not living close by. Emails and courtesy phone calls from Ross in the office. Quick answers to questions. Great photographs and marketing. I would not hesitate to recommend working with them (I already have!)

  • Tsui Ling Wong

    (5 Stars)
    9 January, 2020

    Sold property through this Estate Agent because brought property from here. The service was great, Ross was always there to answer and assist with my query. He was a super agent, highly recommend him, very responsive. Ross always update me about the status of the viewing even when I have no time to check myself. He gave me advices which was good.

  • Anthony Graham

    (5 Stars)
    7 January, 2020

    Absolutely first class service from Dougal, on the ball with everything and very thorough, quick replies and fast service, thanks for all your help Dougal

  • Lyn Rawlinson

    (5 Stars)
    18 December, 2019

    Dougal has been our mortgage broker since 2005, helping us with mortgage advice for three property purchases, and change of mortgage products after fixed periods ended. He is very knowledgeable, extremely helpful, friendly and professional. He has listened carefully to our needs and given excellent advice throughout. We would highly recommend Dougal to anyone seeking mortgage advice, and we will certainly use his services again when we need to change mortgage products.

  • Darren Richards

    (5 Stars)
    16 December, 2019

    I\'ve used Dougal for mortgages and remortgages in the past few years and the service he provides is excellent. He takes the time to help you assess the various deals available to you and helps you make an informed decision. Definitely recommended.

  • Alexander Stewart

    (5 Stars)
    10 December, 2019

    Excellent service from initial valuation, marketing and viewing. Communication by phone , email and the direct client link kept us fully informed. Service was friendly and efficient and I would have no reservations in recommending Pacific Jones.

  • Andrea Gullotta

    (5 Stars)
    29 November, 2019

    Excellent broker, very sound advice, very professional, ready to meet all needs, very responsive. It is the third time we use his services and he\'s always been fantastic

  • Andrea Gullotta

    (5 Stars)
    28 November, 2019

    Excellent broker, very sound advice, very professional, ready to meet all needs, very responsive. It is the third time we use his services and he\'s always been fantastic

  • ruth palmer

    (5 Stars)
    15 November, 2019

    My first time selling and a property and I couldn\'t have asked for a better experience. From the first meeting with Keith, the advice and support I have been given along the way has been excellent. The team responded to all my queries very quickly and always helped in a really friendly and understanding manner. Ross has been a huge help helping me navigate the decisions needed for the sale and his advice has been first class and I really couldn\'t be happier with the outcome.

  • Allison MacWhirter

    (5 Stars)
    13 November, 2019

    I have been going to Dougal Robson at Pacitti Jones for support & advice for the last 6 years. He has helped me with multiple properties & re-mortgages over that time. I really trust Dougal\'s opinion & he’s a really nice person to deal with too.

  • Paul Slavin

    (5 Stars)
    12 November, 2019

    Dougal is very professional, courteous and knowledeable. You see all options available and are given the facts to make an informed decision. It is not a mortgage sales meeting, but purely a service to provide you with options.

  • Laura Hamilton

    (5 Stars)
    10 November, 2019

    Dougal was a great help throughout the whole process. He was professional, informed and always responsive. He made the whole process painless.

  • Susan

    (5 Stars)
    30 October, 2019

    We have used Dougal for remortgaging and general advice, and on every level we have been delighted with the service and products offered each time. Dougal is fantastic explaining the products on offer and making them easy to understand. He has always made time for us and answered all of questions, no matter how many we ask. We have recommended Dougal to friends and family and will continue to use him for all our requirements in the future.

  • Amy Clarke

    (5 Stars)
    25 October, 2019

    Dougal\'s help was absolutely invaluable and we couldn\'t have asked for a better morgage advisor. He kept us both in the loop throughout, and overall was a fantatsic help.

  • Donna Boylan

    (5 Stars)
    24 October, 2019

    I have been consulting Dougal for many years now for new and re-mortgage. I trust him 100% to offer me the best options for my circumstances. Nothing is too much trouble.

  • John Nugent

    (5 Stars)
    12 October, 2019

    I was completely happy with the service Dougal provided. I was buying my first property so naturally I had a few extra questions all of which he was able to answer. He also applied for and secured my mortgage in record time which was particularly helpful in my case.

  • Zhenbo Cao

    (5 Stars)
    10 October, 2019

    Dougal has been managing my mortgages for quite a few years now. He is very knowledgeable about the products on offer. He handles everything so professionally and gets everything done so efficiently. Thank you Dougal!

  • fraser shaw

    (5 Stars)
    8 October, 2019

    I have now been using Dougal to arrange my mortgage for over 14 years now. I would never go anywhere else. Dougal is honest, clear and very informative about all the mortgage options available to me. Brilliant service.

  • Jamie Moore

    (5 Stars)
    5 October, 2019

    All team members at Pacitti Jones were professional, friendly and very easy to deal with. Thanks to Keith and Ross in particular. Property sold within a week and as this was my first time selling a property, Ross kept me updated me throughout the process with very knowledgeable and professional advice. An absolute 5 star quality service. Cant thank Pacitti Jones enough for their help.

  • Karen Little

    (5 Stars)
    23 September, 2019

    Moved into our new house last week; mortgage was arranged by Dougal for both me and my partner and my wee brother (who was buying my old house!). He was professional, efficient, friendly, and clearly knew his stuff. Excellent service; I would definitely recommend.

  • Jackie Brown

    (5 Stars)
    18 September, 2019

    We’ve used Dougal to arrange our mortgage deals for the last few years now and would highly recommend his service. Very helpful and always kept us up to date with the process. Wouldn’t hesitate to use Dougal again in the future!

  • Daniel Hough

    (5 Stars)
    15 September, 2019

    I dealt with Ross in the West End Branch and i have been very pleased with the service provided by him and Pacitti Jones. Very easy to contact when required and made the whole process very easy, especially as this was our first house sale. Would highly recommend and would use again in the future.

  • Jackie Wilson

    (5 Stars)
    2 September, 2019

    Dougal has been managing my mortgage for quite a few years now. I would never consider using anyone else for my mortgage given the incredible service from Dougal. He is so knowledgeable about the products on offer. He handles everything so professionally and gets everything done so efficiently, removing any hassle and making it a very quick and smooth process. I cannot speak highly enough of the excellent and friendly service he delivers. It's second to none. Thanks Dougal!

  • Clive Mckellar

    (5 Stars)
    21 August, 2019

    Superb service from Ross Shaw, 5 Star Service from Ross from the very first meeting, valuation of my property was spot on, more than delighted to pass on a full recommendation for Ross And pacitti Jones, Very professional and friendly service throughout, excellent .

  • Mairi Nelson

    (5 Stars)
    14 August, 2019

    I have used Dougal to help me find my last two mortgage deals. The process has been incredibly simple and has saved me many hours of work. I really value Dougal\'s quick response to questions and full explanation of details. I have already recommended this service to friends - many thanks!

  • Gavin Little

    (5 Stars)
    30 July, 2019

    Dougal was fantastic in supporting and guiding me along with the full mortgage application process. As a first time buyer, I was initially clueless about the application process but Dougal was so helpful and informative throughout making the process as easy and straight forward as possible. I cannot recommend him highly enough! Thank you for your help Dougal!

  • Zara Hill

    (5 Stars)
    23 July, 2019

    Dougal was excellent from start to finish. Made the process of applying and obtaining a mortgage so easy. Was regularly in contact and had our best interest in mind when deciding who to go with. Tracey was recommend by Dougal and was so knowledgeable and helpful when it came to our house purchase. Would highly recommend both.

  • Nicky Sleigh

    (5 Stars)
    22 July, 2019

    Dougal is always very helpful and efficient when we need to update or change our mortgage. He makes the whole process as simple as possible and we have always been really happy with the outcome. I would highly recommend him!

  • Ruth Martin

    (5 Stars)
    10 July, 2019

    I’m really pleased with my decision to trust Pacitti Jones with the sale of my flat. They ensured there was no stress along the way from initial valuation to negotiating the sale. It’s been an enjoyable experience with friendly and very professional staff.

  • Lorraine Hosie

    (5 Stars)
    10 July, 2019

    I'm still to complete my sale but hand on heart Pacitti Jones West End have been brilliant. From day one: my valuation was carried out by the branch manager Keith (others sent me junior valuers), and Keith was also the only agent to follow up my valuation with a phone call. My sale has been handled by Lisa, who has been lovely and super-efficient - even in her run up to Maternity Leave! Pacitti Jones handled the legal stuff for me when I was a buyer last time. and I expect they will be just as efficient in the selling process. I highly recommend this great team.

  • Mireille Eustace

    (5 Stars)
    3 July, 2019

    I highly recommend Dougal for all your mortgage needs. First saw Dougal in 2006 and he was my first port of call when i needed a mortgage again

  • Calum

    (5 Stars)
    10 June, 2019

    Dougal was extremely helpful throughout. He gave great advice on the best mortgage for us and explained the whole process very well

  • CV

    (5 Stars)
    3 May, 2019

    Really excellent service and support from Dougal, who dealt with everything quickly and effectively, achieving the right outcome. This is the second time we've had his help and I'd thoroughly recommend his work to all.

  • Stephanie

    (5 Stars)
    11 April, 2019

    Dougal was extremely professional and helpful throughout the entire process. He took the time to explain everything to me thoroughly, which was really appreciated as I am a first time buyer. He assisted me in obtaining a mortgage in principle prior to my offer being accepted to help put my mind at ease. Thereafter he helped me in applying for and obtaining a mortgage. The process of obtaining a mortgage seemed quite daunting to me but Dougal made it very straight forward, he provided sound advice and always kept me up to date. It was great to work with him.

  • Fiona

    (5 Stars)
    4 April, 2019

    I have used Dougal a number of times over the past 13 years, from helping me as a first time buyer to moving to a family home. Dougal provides a very professional service and explains mortgage options very well hence I have continued to return to him.

  • Viviane

    (5 Stars)
    26 March, 2019

    Dougal provided us with excellent advice and guidance throughout the process of obtaining a mortgage. We met with Dougal before beginning our house hunt and then again once we had successful had an offer accepted. Working with Dougal helped us the whole house buying process from start to finish as first time buyers. He was clear and succinct in the information he provided and answered all of our questions, showing a great level of knowledge and experience.

  • Kevin Murray

    (5 Stars)
    23 March, 2019

    Staff kept me updated frequently, regarding viewings and progress of the sale. The assisted viewings were really handy as I didn't have time to show people around myself.

  • Samantha

    (4 Stars)
    22 March, 2019

    Keith arrived when he said he would and was professional and friendly. Once the house was on the market there was no further contact. Lisa was my primary contact when the property was on the market. She was friendly, provided feedback and always on hand to answer my questions. My only criticism is that once the house was on websites all efforts to sell it were reactive. Other estate agents use Facebook to advertise properties. I'm not aware that you did this or that you contacted potential buyers that had viewed similar properties you had for sale to encourage additional viewings.

  • Kerry Ferguson

    (5 Stars)
    20 March, 2019

    We met Dougal twice - once in advance of buying a new house to discuss various mortgage options, and again and we'd had an offer accepted on a house to apply for our mortgage. Dougal was incredibly professional and also very friendly and approachable. He made the whole process very easy for us, providing us with all of the information and completing all of the necessary paperwork for us. We'd definitely go back to Dougal again.

  • Novacat123

    (5 Stars)
    12 March, 2019

    We used this property to sell our flat and PJ, in particular Lisa, were extremely helpful. After removing the furniture we decided that some work needed doing to the property to spruce it up a bit, however we were selling a property from 300 miles away. Lisa and the team did an excellent job, arranging everything, letting the suppliers in, gathering quotes etc meaning that there was very little needing arranged from our end and this meant that this part was completely stress-free. We were also kept informed of any viewings, feedback from viewers and potential buyers at every step without having to ask. I could not recommend them highly enough. I bought the flat using them over 4 years ago and then sold using them and I would not consider using anyone else.

  • C Ozz

    (4 Stars)
    11 March, 2019

    Lisa was fabulous, always welcoming great communication. If selling with Paccitti Jones westend I would ask for Lisa to be the agent.

  • Alex

    (5 Stars)
    1 March, 2019

    Keith, Lisa and the team worked hard and communicated well with us throughout. Handled viewings well while we were travelling.

  • VP

    (5 Stars)
    25 February, 2019

    Dougal has assisted me with mortgage advice three times now - once back in 2012, again in 2015 and now in 2019. I wouldn't go anywhere else for an independent mortgage broker - he's professional and reliable, and makes the whole process of purchasing property and remortgaging feel like a breeze!


Contact Us

2-6 Havelock Street (off Byres Road)
G11 5JA

0141 334 6444
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Read reviews about Glasgow West End

Lines Open

9.00am - 7.00pm Mon - Fri
10.00am - 4.00pm Sat & Sun

Branch Opening Hours

Monday - Thursday
9.00am - 5.30pm

9.00am - 5.00pm

Closed (20th July Only)